What we can do to help you

Age Verification

Any underage player who has provided dishonest or inaccurate information regarding their true age may have all winnings forfeited and could face criminal prosecution.

• Every person signing up for a new account must check a box that indicates that they are at least 18 years of age. This notifies everybody that we don’t accept players under 18.
• When a player creates an account with us, we collect their name, address, and birth date to confirm that the player is at least 18-years-old.
• We do not target underage players with our marketing and advertising. It is neither good business nor consistent with our personal and corporate values to attract underage players.

More Info

If you have children or teenagers in your household, take extra care to secure your computer and mobile devices.

• All Windows computers can be set up to have password control so that you must enter a password to get to the desktop, and mobile devices can be set up to require a passcode to unlock. In general, this is a good practice, but it’s even more important when there are children or teenagers in your household. Also, keep your username and password private. You can elect to have the software not remember your password each time you log-in. If you have any concern that somebody else might attempt to access your Stars Account, you should not allow the software to remember your password.
• If you have children or teenagers in your household, use protection software that allows you to limit the websites to which they have access, prevent file sharing, and generally give you detailed control over how your children use the Internet.
• If you are aware of an underage person using our platform, let us know. Simply send an email to Support and we will get right on it. Our first step is to investigate, and if warranted, freeze the player’s account and request identification from that player. We take these reports seriously.
• Be a responsible parent. In many ways, this is nothing more than keeping your eyes and ears open. If you hear your children talking about online game accounts, deposits, and withdrawals, start asking questions. If you see the software on your child's computer, uninstall it and ask more questions. A responsible parent is the best start to preventing underage gaming.

Self-exclusion

If you believe that playing games might be a hindrance to your life rather than a form of entertainment, we want to help you. First, please review the following questions:

• Did you ever lose time from work or school due to playing?
• Has playing caused you to neglect your own welfare or that of your family?
• Have you ever sold anything or borrowed money to finance your playing?
• Have you often played until your last rupee was gone?
• Have you ever played longer than you had planned?
• Have you ever considered self-destruction or suicide as a result of your playing?

If you answered “Yes” to several of these questions, we encourage you to send us an email to 4pludopro@gmail.com. We will get back to you as quickly as possible.

What you can do to help yourself

Identify and reduce the risks

If you choose to play online, there are some general guidelines that can help make your playing experience safer, and reduce the risk of problems occurring:

• Play for entertainment, and not as a way of making money.
• Play with money that you can afford to lose. Never use money that you need for important things such as food, rent, bills, or tuition.
• Set deposit limits and ensure you never deposit more than you can afford to lose.
• Never chase losses. If you lose money, don't play higher stakes to try and recoup your losses.
• Don't play when you are upset, tired, or depressed. It is difficult to make good decisions when you are feeling down.
• Balance your playing with other activities. Find other forms of entertainment so playing does not become too big a part of your life.